FAQ

Every answer. Under a minute.

Short video answers to the most common questions — plus a full text FAQ below.

Video answers

6 questions. 6 videos. Each under 60 seconds.

Videos being produced. Text summaries available below each card.

1

What is EscrowApp?

A neutral platform that holds the buyer's payment until the deal closes. Sellers can't access the money until the buyer confirms the item arrived exactly as described.

2

How do I make my first purchase?

Sign up, review the seller's transaction link, pay into Stripe escrow, wait for shipping, then complete the reception checklist to release the funds.

3

How do I sell with EscrowApp?

Create the transaction (3 min), share the link, wait for "funds secured" before shipping, ship with insurance + tracking + photo, get paid on confirmation.

4

What if there's a problem?

Flag the specific characteristic that doesn't match — with a photo. A focused dispute opens only on that point. Our team reviews within 5 business days.

Video coming soon

~40 sec
5

How much does EscrowApp cost?

Processing rate: 4.4% (≤$100), 4.2% ($100.01–$500), 4.0% ($500.01–$1K), 3.8% (>$1K). Batch 1 testers get a permanent 0.5% discount on every purchase — so their rates are 3.9%, 3.7%, 3.5%, 3.3%. Seller pays $1.99 flat to publish — $0 for Batch 1.

Video coming soon

~45 sec
6

Is my payment safe?

Payments are processed and held by Stripe — the same infrastructure used by Amazon and Google. Every transaction is also cryptographically signed. EscrowApp never stores your card details.

More questions

Full text FAQ.

Still have questions?

Open the chat in the corner — we'll point you to the right answer. Or explore the full guides for buyers and sellers.